04 erek Terms of Use

We at 04 erek operate an online gaming and sportsbook platform available in supported jurisdictions. These terms set out the conditions under which we provide access to our services—account opening, deposits, withdrawals, game play, and dispute resolution. By using 04 erek, you agree to these terms and our privacy policy.

Our platform serves users across Jakarta, Surabaya, Bandung, Medan, and Semarang in regions where local law permits online gaming. We support multiple payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and offer slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP, badminton), and esports categories (Mobile Legends, Free Fire, PUBG Mobile).

This document outlines your rights and obligations when you use 04 erek. We encourage you to read it carefully before opening an account.

Account Opening and Eligibility

When you open an account on 04 erek, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from using our services. We require a valid email address, a password, and your full legal name. You must also provide identity verification documents—a national ID, passport, or driver's license—and proof of address (utility bill or bank statement from the last three months).

Our compliance team reviews all submissions during business hours. We may request additional documents if we cannot verify your identity or address. Once approved, your account is active and you can deposit funds and access our game categories. If your application is rejected, we will notify you via email and explain the reason.

You are responsible for keeping your password confidential. We do not ask for your password via email or support chat. If you suspect unauthorized access, contact our support team immediately. We will help you recover your account by verifying your identity and resetting your credentials.

Deposits, Withdrawals, and Account Balance

We at 04 erek accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet deposits typically process within minutes; bank transfers process within one to two hours during business hours. We do not charge deposit fees; however, your payment provider may apply their own fees.

Your account balance is the total of all funds you have deposited minus any withdrawals or game outcomes. This balance is shared across all game categories on 04 erek. You can withdraw your balance at any time by requesting a withdrawal through your account dashboard. Withdrawals process to the same payment method you used for your deposit, subject to our compliance review. We typically review withdrawal requests within one to two business days. After approval, funds transfer according to your payment provider's schedule.

Game Play and Rules

Each game category on 04 erek operates under specific rules. Slot tournaments run on scheduled dates and times; you enter by placing a deposit and competing for rank on the leaderboard. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) operate 24/7; you join mid-session or wait for the next round. Sportsbook markets (Liga 1, Piala AFF, MotoGP, badminton, esports) open before fixtures and close at specified times.

We do not guarantee any outcome. Game results are determined by algorithms (slots), live dealer actions (live tables), or real-world events (sportsbook). We do not offer refunds for losing entries. If you believe a game outcome is incorrect, contact our support team with details; we will investigate and respond within business hours.

Bonus and Promotional Terms

We at 04 erek may offer promotional bonuses or deposit matches from time to time. Any bonus is subject to specific terms, which we will display when you claim it. Bonuses typically carry a playthrough requirement—you must wager the bonus amount a certain number of times before withdrawing. We do not offer fixed bonus amounts; instead, we describe the bonus structure (e.g., "our matching offer on your first deposit, terms apply") when it is available.

Bonuses are non-transferable and may expire if not used within a specified period. If you have questions about bonus terms, contact our support team during business hours.

We at 04 erek operate transparently. Our terms reflect our actual practices, not marketing promises. When in doubt, contact support.

Prohibited Conduct

We at 04 erek prohibit the following on our platform:

• Using multiple accounts to circumvent limits or claim bonuses multiple times.
• Sharing your account credentials with others or allowing others to use your account.
• Attempting to manipulate game outcomes or exploit technical vulnerabilities.
• Using automated tools, bots, or scripts to interact with our platform.
• Engaging in fraud, money laundering, or other illegal activity.
• Harassing other users or our support staff via chat or email.

If we detect prohibited conduct, we may suspend or terminate your account without notice. Any funds in your account at the time of termination may be forfeited. We will notify you of the reason for termination if we are legally permitted to do so.

Dispute Resolution

If you have a dispute with 04 erek—regarding a game outcome, a withdrawal, or account access—contact our support team. We operate during standard business hours in English and regional languages. Provide details of your issue, including your account number, the date of the incident, and any relevant transaction IDs.

Our support team will investigate and respond within four business hours. If we cannot resolve the dispute, we will escalate it to our compliance team. We aim to resolve all disputes fairly and transparently. If you remain unsatisfied, you may pursue legal remedies available in your jurisdiction.

Jurisdiction and Liability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not accept liability for users who access our platform from unsupported jurisdictions.

We at 04 erek provide our platform "as is" without warranties of any kind. We do not guarantee uptime, accuracy of odds, or specific game outcomes. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform. Our total liability to you is limited to the amount you have deposited in your account.

Changes to These Terms

We at 04 erek may update these terms from time to time. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of 04 erek after changes take effect constitutes your acceptance of the updated terms. If you do not agree with changes, you may close your account and request a withdrawal of your balance.

Contacting Us

If you have questions about these terms or our policies, contact our support team. We operate during standard business hours and respond to inquiries in English and regional languages. You can reach us via email, live chat, or in-app messaging through your 04 erek account dashboard.

We at 04 erek are committed to providing clear, transparent service. These terms reflect our actual practices and commitments to users across supported jurisdictions. By using our platform, you acknowledge that you have read and understood these terms and agree to be bound by them.