04 erek Privacy Policy
This page describes what we collect when you use 04 erek and how we keep that data protected. We at 04 erek take privacy seriously. When you open an account, deposit funds, or play our games—whether slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, MotoGP, badminton), or esports categories (Mobile Legends, Free Fire, PUBG Mobile)—we collect certain information to verify your identity, process payments, and provide support.
Our privacy practices reflect local data-protection standards and international best practices. We do not sell your personal data to third parties. We do share information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and compliance partners only as necessary to operate our service. This policy explains what we collect, how we use it, and your rights.
If you have questions about our privacy practices, contact our support team during business hours. We operate in English and regional languages across Jakarta, Surabaya, Bandung, Medan, and Semarang.
What Data We Collect
We at 04 erek collect information in several categories. When you register, we collect your email address, password, full legal name, date of birth, and phone number. We use this information to create your account and communicate with you about your account status, deposits, withdrawals, and support requests.
For identity verification (KYC), we request a copy of your national ID, passport, or driver's license, and proof of address such as a utility bill or bank statement from the last three months. We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations. We do not share these documents with third parties except as required by law.
When you deposit or withdraw funds, we collect transaction data: the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), the amount, the date, and the transaction ID. We use this information to process your request, prevent fraud, and maintain financial records. Payment processors (your bank or e-wallet provider) also receive this information to complete the transaction.
When you use our platform, we collect usage data: which games you access, how long you play, your account balance, and your game history. We use this information to improve our service, detect technical issues, and provide customer support. We do not use this data to profile you or make automated decisions about your account.
How We Use Your Data
We at 04 erek use your data for the following purposes:
- Account creation and verification (email confirmation, KYC review, identity checks).
- Payment processing (deposits, withdrawals, transaction verification).
- Fraud prevention and security (detecting suspicious activity, protecting your account).
- Customer support (responding to inquiries, resolving disputes, account recovery).
- Legal compliance (anti-money-laundering checks, tax reporting, regulatory audits).
- Service improvement (analyzing usage patterns, fixing bugs, optimizing performance).
- Communication (sending account notifications, promotional updates, policy changes).
We do not use your data for automated decision-making or profiling. We do not sell your personal data to advertisers or data brokers. We do not share your data with third parties except as described in this policy or as required by law.
Third-Party Data Processors
We at 04 erek work with third-party service providers to operate our platform. These include payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), cloud-hosting providers, and compliance partners. We share only the minimum data necessary for each provider to perform their function. For example, we share your name and transaction amount with your payment provider to process a deposit, but we do not share your game history or account balance.
Our servers may be located outside Indonesia. This means your data may be transferred to and stored in other countries. We ensure that all transfers comply with data-protection standards and that receiving countries provide adequate safeguards. If you have concerns about international data transfers, contact our support team.
We at 04 erek do not claim "standard security practices" or "standard security practices." Instead, we apply industry-standard security practices: encryption, regular audits, and access controls.
Your Rights
You have the right to access, correct, and delete your personal data. To exercise these rights, contact our support team with your request. We will respond within ten business days. You can request a copy of all data we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data (subject to legal retention requirements).
You also have the right to withdraw consent for certain data uses. For example, if you no longer wish to receive promotional emails, you can opt out by clicking the unsubscribe link in any email or updating your preferences in your account settings. Withdrawing consent does not affect the lawfulness of data processing before your withdrawal.
If you believe we have violated your privacy rights, you can lodge a complaint with your local data-protection authority. We encourage you to contact us first so we can address your concerns directly.
Data Retention
We at 04 erek retain your personal data for as long as necessary to provide our service and comply with legal obligations. Account data is retained for the duration of your account and for seven years after closure (to comply with financial and anti-money-laundering regulations). Transaction records are retained for seven years. Identity documents (KYC) are retained for five years after account closure.
If you request account deletion, we will delete your personal data within thirty days, except where we are required by law to retain it. We will notify you of any data we must retain and the reason for retention.
Security Measures
We at 04 erek protect your data using encryption, secure servers, and access controls. All data transfers between your device and our servers are encrypted using TLS (Transport Layer Security). Our servers are protected by firewalls and intrusion-detection systems. Only authorized staff can access your personal data, and they are bound by confidentiality agreements.
However, no security system is perfect. If we discover a data breach, we will notify affected users within thirty days and describe the breach, the data affected, and the steps we are taking to prevent future breaches. We will also notify relevant authorities as required by law.
Changes to This Policy
We at 04 erek may update this privacy policy from time to time. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of 04 erek after changes take effect constitutes your acceptance of the updated policy. If you do not agree with changes, you may close your account and request a withdrawal of your balance.
This policy reflects our current data practices and payment integrations. For the most recent version or to exercise your privacy rights, contact our support team or visit this page.
Contacting Us About Privacy
If you have questions about our privacy practices, want to exercise your rights, or believe we have violated your privacy, contact our support team. We operate during standard business hours in English and regional languages. You can reach us via email, live chat, or in-app messaging through your 04 erek account dashboard.
We at 04 erek are committed to protecting your privacy and operating transparently. This policy reflects our actual practices and commitments to users across supported jurisdictions. By using our platform, you acknowledge that you have read and understood this policy and agree to our data practices.